FAQs - Frequently Asked Questions
- What is the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
- My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. If you are still having trouble please message us and we will be happy to help.
- Where is Wyld Tortoise Boutique based and where are your products shipped from?
Our boutique is in sunny Eastvale, California.
- Can I expedite my shipping?
Yes! We offer expedited shipping options, however shipping costs may be more than the flat rate shipping discounts offered. Just message us and we will get you a quote
- Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
- How can I pay for my order?
WTB currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
- How long will it take me to get my order?
For standard shipping, you should receive your order within 5-7 business days, unless it is a pre-ordered item.
- How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
- Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. However, feel free to message us and we are happy to accommodate if the item has not been package and shipped yet.
- What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through our "help" button below or email: wyldtortoise@gmail.com.
- Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, sometimes more than one package is required. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
- I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via text/message support, or our "contact us page", so that we can work to get you your goods as soon as possible and right our wrong.
Text/Message support is available Monday-Friday from 8am-5pm PST. Please provide you name and order number at the top, then proceed with the issue. Please allow up to 24 hours for response.
(951) 515-6581
- Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page.